Refund Policy

Effective Date: [12/09/2026]

At Harakah Clinic, we are committed to providing high-quality digital products, clinical consultations and integrative health services. Please read this policy carefully before purchasing a product, booking a consultation or enrolling in a programme. By doing so, you agree to the terms below.

This policy applies to purchases, bookings and enrolments made on or after the effective date above. Purchases made before this date are governed by the policy in force at the time.

Digital Products

All sales of digital products (eBooks, guides, downloads and similar) are final. Due to the nature of digital downloads, we do not offer returns or refunds once a purchase has been completed. Where a product is made available for immediate access, you agree to begin accessing it straight away and acknowledge that you waive any right to cancel once access has started.

Consultations and Programmes

This includes the Discovery Consultation, the Harakah Consultation, the Harakah Method programme and Ongoing Care.

Once a consultation is booked or a programme place is confirmed, fees are non-refundable. This reflects the clinical time, preparation and personalised planning reserved specifically for you.

For programmes paid by instalment, enrolling commits you to the full programme fee. Instalments are a payment convenience, not a rolling subscription, and stopping partway through does not reduce the total amount due. Payments already made are non-refundable, and any remaining balance remains payable.

If you need to reschedule, we ask for at least 72 hours' notice so your appointment can be offered to someone else. Missed appointments, or cancellations with less than 72 hours' notice, cannot be refunded or credited.

Functional Testing, Remedies and Supplements

Functional tests, prescribed herbal remedies and supplements are personalised, made to order or sourced specifically for you, and in the case of remedies and supplements are perishable health products. For reasons of safety and hygiene, these are non-refundable and cannot be returned once ordered, dispensed or sent. Where a test or product is provided by a third-party lab or supplier, their terms also apply.

If We Cancel or Reschedule

If Harakah Clinic needs to cancel or postpone a consultation or service, we will always offer you a suitable alternative appointment or, where that is not possible, a refund for that specific unused service.

Your Statutory Rights

Nothing in this policy affects your legal rights as a consumer under UK law, including the Consumer Rights Act 2015, where a service is not carried out with reasonable care and skill, or a digital product is faulty or not as described.

Customer Support

Your experience and wellbeing matter to us. If you have any questions or concerns about a purchase, a service or this policy, please reach out, we are always happy to help.

Contact

Harakah Clinic
Email: salaam@theharakahclinic.com